Returns & Refunds

Last updated: September 23, 2026

Return window

You have 30 calendar days from the delivery date to request a return. Requests made after 30 days may still be reviewed, but are not guaranteed.

Condition required

Items must be unused and in their original packaging, with all included parts. For the Complete Starter Kit, this means all six tools, the sheath or pouch, and the line spool are present.

For hygiene and safety reasons we cannot accept:

• Line that has been spooled, cut, or fished
• Tools showing signs of use, corrosion, or field damage
• Items returned more than 30 days after delivery without prior approval

How to start a return

• Email hello@salttrail.store with your order number and the reason for the return
• We’ll reply within one business day with return instructions and the correct return address
• Ship the item back with the packaging, and send us the tracking number so we can watch for it
• We inspect the item on arrival, then process your refund

Refund timing and method

Once your return is received and inspected, we issue the refund to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or card issuer.

Refunds cover the item price. Original shipping charges are refunded when the return is due to our error (wrong item, damaged item, or a defect that appeared on arrival).

Return shipping cost

If the return is due to our error — wrong item sent, item arrived damaged, or a manufacturing defect — we cover return shipping. For change-of-mind returns, the customer covers return shipping.

Damaged, defective, or incorrect items

Contact us within 7 days of delivery with your order number and a photo of the issue. We’ll ship a replacement or refund you in full — your choice. Do not use a damaged item; some of our products have sharp edges and moving parts.

Missing items

If a kit arrives with a part missing, tell us within 7 days of delivery. We ship the missing part at no cost.

Exchanges

We don’t run a separate exchange process. Return the item for a refund, then place a new order — it’s faster and it keeps your tracking clean.

Cancellations

Orders can be cancelled free of charge any time before they ship. Once a tracking number is issued, the return process applies.

Chargebacks

If something is wrong, email us first. We resolve issues directly and quickly, and we’d rather fix it than argue about it. Filing a chargeback without contacting us usually takes longer for you than simply asking.

Questions